Returns & Exchanges
We only accept returns for factory defects, damages, and incorrectly shipped colors or styles.
1. What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most of your return requests. Your claim must be submitted by email within 7 business days of receipt of goods, please email firstname.lastname@example.org for your return authorization (RA) Request. Returns must be unworn, unaltered, unwashed with all Sans Souci tags still attached and in its original packaging. Returned packages without an authorization will be shipped back to customers at their own expense. Return packages including items that are not damaged, incorrect or otherwise in good condition will not receive store credit. In this case, the shipping fee will also be charged-back. Failure to follow all requirements will result in a 20% restocking fee.
Please include your Invoice No. in the subject line and the following information in the body:
Size(s) & Color
Reason for Return
Picture of damaged unit(s)
2. What do I do with Damages?
Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 7 business days of receipt of goods, otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return. *SANS SOUCI will not issue a return authorization for damages and return claims AFTER indicated dates.
Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.
4. I received my order but have several damaged units. What should I do?
Should you receive defective items, please send all information listed above in “#1” to email@example.com Further instructions will be advised by e-mail.
5. No Refund Policy
Refunds will not be issued for damaged or return claims, only store credit will be issued. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are not refundable.
6. I want to return an item that was on sale. Do you accept it?
Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.
7. Do I have to pay for return shipping costs?
Depending on the nature of the claim, customers may cover the expense for return shipping.
8. I received an RA Form, what do I do now?
Please note that it can take up to 5 business days to inspect the return. Once approved, your store credit will be made available.
Please mail the package to:
Attn: Online Returns
1050 Stanford Ave. STE.111
Los Angeles, CA 90021
Attn: Online Returns
1100 San Pedro St. Unit A-1
Los Angeles, CA 90015